Terms and Conditions
Graffiti Promo headquarters is located in Orange County,
All orders that are shipped to or billed to any address
in the State of California are subject to Sales Tax. This
rate is currently 7.75%.
The exceptions are when the products are being billed or
shipped to outside the state of California, or when the
product is purchased for resale purposes.
Companies and individuals who may be exempt from sales
tax should provide us with a copy of their resale
certificate by Fax to 949-266-9332.
Cancellations and Existing Orders:
Due to the nature of our business all orders are
non-cancelable. Once a proof has been approved, and order is
already in production we cannot guarantee our ability to
make any changes or cancellations to an existing order. All
completed work and costs incurred will be the responsibility
of the customer. Blank items are non-refundable. For
returned apparel samples a RMA number (Return Material
Authorization) and special shipping address must be provided
by Graffiti Promo customer service. Restocking fees and
freight charges will apply.
We do not accept unauthorized returns. If you have any
problems with your order please contact customer service at
800-223-5805 within 30 days of receipt. We advise opening
your merchandise once you receive the shipment to review
your order and its quality. Merchandise found to be
incorrect due to Graffiti Promo’s error will be replaced at
no cost or for a credit. A written authorization from
Graffiti Promo is required prior to any returns or credits.
Merchandise returned with no such authorization will not be
accepted and will be returned back to sender. No credit will
be issued for merchandise that is not authorized to be
returned to Graffiti Promo.
Overages and Shortages (over/under run):
We will make every effort to provide your exact quantity
ordered, however due to quality control and fast running
machines there may be an over/under run of +/- 10%. In some
cases for ex: plastic bags, there may be 15-20% over/under
run policy. We reserve the right to ship, bill or charge
credit cards for any over or under the desired quantity. We
recommend you order more than needed for this reason to
relieve any shortages you may have.
Special Offers & Website Pricing:
We will make our best efforts to keep our site current,
however market conditions may change the price of the
product. We reserve the right to change prices at anytime.
In the case that there is a pricing error, Graffiti Promo
may not be able to honor the price shown on the website.
- When qualifying for special offers, order size does
not include shipping or tax.
- Special offers and coupons are only valid on orders
purchased at web site pricing.
- Special offers may not be valid on certain items.
Graffiti Promo cannot be responsible for carrier,
en-route, international custom delays or other circumstance
which we have no direct control. Should the items be lost or
damaged in transit when using third party billing, Graffiti
Promo is not responsible for damages incurred to the
shipment. All claims or charges must be filed by you with
your freight carrier.
Use of Trademarks:
All the copy or material submitted by the customer for
the use of imprinted merchandise will be accepted by
Graffiti Promo as being submitted in full compliance with
all applicable laws regarding trademark, service mark, copy
right, patent, logo, statement, slogan, portrait, graphic,
photograph, picture, illustration or any other artwork
provided. The customer by submitting such a copy of this
material allows Graffiti Promo the use of copy or material
on any items ordered and will not be held liable to any
damages, costs and/or expense when they arise under all such
laws as consequence of Graffiti Promo’s use of copy and
To use trademark corporate logo’s a customer must have
written permission from the registered owner of the logo or
trademark, or be an authorized agent or affiliate of the
registered owner of the logo. A customer may not use any
logo in a manner that may infringe copyright laws. Graffiti
Promo shall not be held liable for the unauthorized,
improper, or illegal use of any logo or trademark that is
applied to promotional merchandise purchased through
Graffiti Promo. Graffiti Promo will also not accept
responsibility or liability for the actions of clients who
have misrepresented their ownership of licenses or